Our goal at The Ecumen Store is to provide the right product to fit your needs. Occasionally, though, you may receive a product that doesn’t work for you. If you need to return an item, please review our Return Policy below and contact our customer service line direct at (507) 385-8582 or toll free at (844) 385-8582.
Resalable* items may be returned within 30 days of receipt for a full refund. They must be returned at the customer’s expense in their original packaging and meet the following conditions:
- Product must be in new condition. For example, no cracks, scratches, dirty or marked tires, or any indications of usage.
- Product must be returned in its original packaging.
- A Return Authorization must be requested from The Ecumen Store within 14 days of delivery of the product.
- Once an Return Authorization has been received, products must be returned within 14 days.
* Resalable means products that are capable of being disinfected and/or cleaned for resale to another customer.
All returned products require a Return Authorization number. Returns received without this number will not be credited. The easiest way to request an RA number is by completing our easy online Return Authorization Request.
You may also call us direct at (507) 385-8582 or toll free at (844) 385-8582 or fill out our contact form to request an Return authorization number. Please include your order number, name and the item number you are returning.
PLEASE NOTE: Products returned without an RA number will not be credited. To receive full credit, items must be shipped within 14 days from the day the RA Number and shipping information were provided by The Ecumen Store.
Unless The Ecumen Store made an error, return freight is the customer’s responsibility. We will be happy to help you determine which shipping method to use once you have requested your RA number. We highly recommend insuring larger items for their retail value to protect against shipping damage.
Please be sure to carefully follow all return-shipping instructions that are included with your Return Authorization number. If an item is returned to the wrong address, The Ecumen Store reserves the right to charge for any additional shipping fees associated with shipping the item to the correct location. In addition, if a scheduled pickup with a delivery carrier is missed, The Ecumen Store may institute a $10 fee per missed scheduled pickup.
Orders cancelled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an RA Number and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 25% restocking fee will apply. Second-Day and Next-Day shipping costs will not be credited if delivery is refused.
Once your return is received, The Ecumen Store will issue a credit to the credit card used for the purchase. Please allow up to 2 weeks for your credit to be issued. If you paid by check or money order, we will issue a check within 30 days.
If your item is defective or was damaged in shipping, please call us direct at (507) 385-8582 or toll free at (844) 385-8582 or fill out our contact form. We will arrange for the item to be repaired or replaced promptly.
718 Mound Avenue
Mankato, MN 56001